ORINK printing consumable products are manufactured under stringent ISO 9001 quality control systems to assure printing performance equal or exceed that of the original equipment manufacturers. All the ink and laser cartridges are 100% tested in production. All of the other products are also produced under strict random test procedure.

We further warrants that under normal use and operation, our products will not cause any damage, abnormal wear, or deterioration to any printer for which the cartridge was specifically designed. Any claim that the use of this remanufactured cartridge has resulted in printer damage must be verified with reliable evidence that the cartridge is the direct cause.

Our liability under this warranty shall be limited to the replacement or reimbursement as defined herein. No other expressed or implied warranty shall exist, including warranties of merchantability and fitness for a particular purpose.

1)       Make sure the goods containing our identification marks.

2)       Make sure the defective rate beyond our allowance rate.

3)       Buyer should pack the defective cartridge properly so that to avoid any broke during the transportation.

4)       Buyer must return the goods according to our instruction and under our approval according to Chinese custom regulations, including shipping time, transportation method, packing and shipping mark, shipping document required, delivery address and freight charge. Buyer should not return the goods without our confirmation, otherwise we will not bear any possible losses of return and will claim for extra expenses.  

5)       Additional custom fee or other cost happens during RMA are free of our responsibility.

6)       We can only replace the new cartridge after receiving defected goods and tested

7)       We can replace other items after discussion with buyer. We can only replace by form of product, but cannot practice by return cash.

8)   The freight charge during RMA returns is calculated based on normal sea freight charge. We will not bear extra expense by other means of transportation.

NOTE: We will have the right to claim for further loss of handling the RMA return (such as freight charge and custom clearance fee) if buyer does not follow this RMA policy.

1) Make sure the cartridges you will return are all with our label and laser marks.
2) Fill RMA Report in details with cartridge model, quantity and related P/I number
3) Take pictures of the RMA on spot and email back immediately to clarify the defective problem
4) We confirm the RMA with report and instruction back
5) Unpack the entire paper box
6) Pack the RMA cartridges in good condition to avoid broken or leakage during transportation, it is appreciated to pack ink cartridge with tissue covering the cartridge head and   roll every 6pcs cartridge in together, newspaper between each layer. Pack laserjet toner cartridge into the individual carton box as what it was received.
7) We give you the delivery address for return
8) Return RMA cartridge by sea shipment. (Except under our approval to ship by air or by courier)
9) After receiving RMA goods, we will test it and give you test report, showing the RMA problem by engineer advice.

1. Regular RMA:
Buyer should return RMA products according to our instruction. The freight for returning is covered by buyer. We will replace the same product (item& quantity) or same value products (according to mutual agreement) to buyer.
Value of RMA is decided by the current selling price when we receive the RMA.
2. Big quantity RMA
Buyer should return RMA products according to our instruction as quickly as possible. We will cover the freight of returning and replacing. We will replace same product (item& quantity) to buyer and will be free of responsibility for further claim and loss.

RMA Validity period:
1. Regular RMA: Regular RMA should be claimed within the warranty period and should be returned within 30days. We will feed back the RMA test results within 30days after receiving the RMA products.

2. Big quantity RMA: Big quantity RMA should be claimed within 30days after receiving the goods and should be returned within 30days. We will feed back the RMA test results within 30days after receiving the RMA products.

If buyer defers to return, we will not be responsible to any further quality claim. Meanwhile, the quality is hard to recognize and the products may be hard to be repaired.

RMA cost:

1. Regular RMA: Within the warranty period, the defect rate within 10% in one batch goods. We will conduct RMA according to RMA policy.

2. Big quantity RMA: During the period of trial selling of our product, over 10% defect rate is founded. To avoid worse results, we require buyer to stop selling the products and return all of the goods back within 30days after receiving the products. For claim over 30days after receiving the products, as it is hard to define the defect rate due to the deferring storage, we will only responsible RMA claim according to Regular RMA policy.

3. Normal quantity within allowable defective rate:  Due to transportation and improper use by end user, it is possible to have some percentage of defective. It is reasonable. We have allowable defective rate (see policy B above) which we are sorry not for replacement.

Compatible Epson& Canon cartridge: warranty period: 24 months after shipping date.
Remanufactured cartridge: warranty period: 12 months after shipping date
Compatible HP& Lexmark cartridge: warranty period: 12months after shipping date
Toner cartridge: warranty period: 12 months after shipping date

Photo paper: warranty period: 12 months after shipping date.
Other printing consumables: warranty period: 7-12 months after shipping date.

We strongly recommend customer ship remanufactured HP color cartridges by sea freight as they are liable to be defected by air shipment according to our test experience.

* Above period is based on indoor storage under normal temperature circumstance.

We warranty our inkjet and laserjet products free of visible line broken and free of obvious color distortion in warranty period. If customers find obvious exterior defect, such as broken or stained before they use ORINK product, ORINK will replace or return.

NOTE: Quality control in factory is within 0.6% defect rate for remanufactured products, and within 0.3% defect rate for brand new products. It is subject to defective during transportation, improper use and storage circumstance.

Defective product which is not caused by improper use and within warranty period is called as RMA product. Principally, considering the spoilage during transportation, storage and sales, a defect rate of 1--3% is allowable, reasonable and acceptable in each batch products. All the RMA products exceeding this rate will be within our responsibility to replace according to RMA policy. We will be free of responsibility of defective rate below following rates. Details acceptable rate as following:

1.       Epson& Canon ink cartridge:                  compatible  <1 %                 remanufactured <2.5%

2.       HP&LEXMARK ink cartridge:                   compatible   <1.5%               remanufactured <2.5%

3.       Black laser toner cartridge  :                    compatible  <1.5%                 remanufactured <2.5%

          Color laser toner cartridge  :                    compatible   <2%                     remanufactured <2.5%

4.       Fax ink film                                 <1%        

5.       Photo paper:                              <1%

6.       Other printing consumables:  <1.5%

MODEL No.	Standard (g)
HP6615	80
HP51645	87
HP26/29/14	38
HP51625	45
HP78/23/17	111
HP56/27/816	37
HP57/58/28/817	41
HP51649	45
HP338/94	30
HP339/96	38
HP343/344/348	34
HP95/97/99/100	34
BC-02/03/2/3	43
BC-20	55
BC-05	48
LM1145/13400	40
LM70/50	40
E038/36/13/187	17.8
E039/37/14	40
E017/28/40	25
E018/29/41	43
E008/27	58
E007/26	19
21B/24B	20
21C/24C	26
C63系列	29
LM80/90/60/120	47
LM16/17	21
LM26/27	23
LM31/33/35	35
LM32/34/82	33
LM83	40
LV6001	21
LV6002	23
M40	31

Note:
1. Please carefully pack the products when returning them in order to avoid the losses caused by collision and squeezing during the transportation.
2. Please explain the reason when returning, and provide sample or photo for special quality problem so that our QC department can confirm and deal with it timely.
3. To return the products in special situations, please inform early and explain the reason. We will try our best to deal with it in a convenient way.
4. We will undertake the replacement cost based on the real situation of the RMA products, but will not be responsible for extra compensation.
5. This request is carried out since October 1, 2006. 

First of all thank you for your long-term sincere cooperation, in order to develop business further and in a better way, to deal with quality issue timely, and to reduce both parties’ loss, regarding RMA products, our company sets the following rules, on which we hope to get support and cooperation from you.
1. Regarding the products we sell, if there has quality problem within the warranty period, we will be responsible for replacement and will give reply and solution within 5 working days after getting RMA products.
2. When returning the products, please inspect strictly and pay attention to the following situations. We will not be responsible for replacement in any of the following situation:
a. Products that have been confirmed not belonging to us. There are production identification mark and production date on all of our products, please check it.
b. Mechanical Damage: cartridges or chips etc are physically damaged by collision and squeezing.
c. Cartridges refilled by customer or cartridge that has been changed.
d. Cartridge (with ink or powder) consumption exceeding 50%. It can be checked by weight.
e. Cartridge that does not exist any quality problem.
f. Products whose warranty period has expired.
g. Promotion, special price or free products.
h. OEM (package/material/appearance etc) product according to confirmed sample.

i. Any lost and risk during transportation. We will assist with customer to reclaim the lost during transportation. We highly recommend to make insurance before shipping.

WE HIGHLY RECOMMEND: WHEN YOU RECEIVE THE GOODS, CHECK IF THE GOODS CONTAINS OUR IDENTIFICATION MARK. (You may ask our sales representatives for identification marks details). We will hold the rights to claim further loss if the defective products we receive do not contain our identification marks.
3.  In order to facilitate checkup, please attach an item list when returning the products, but the final confirmed number is subject to the quantity we count after we get the RMA products.

To get a RMA Report form, you may click HERE to download directly, or may ask your ORINK contact person to send you as well.

When submitting a RMA application (Return Merchandise Authorization), please fill the RMA Report form carefully and describe the problem cause as detail as possible in RMA form. Please note that error description such as "Does not work" "Failure or Dead" are not acceptable. We will confirm the RMA application and give you a soonest reply upon the time we receive your report.